Why we are here:
My goal is to share news, experience, and guidance, mixed with brief personal opinion and stories. I hope to share and learn from the community.
I always welcome appropriate feedback, learning from the community and sharing in return is the ultimate purpose for the content I provide.
About Me:
My career has been rooted in communications networks, infrastructure integration, and complex systems engineering—long before AI became a mainstream enterprise conversation. I began in military communications, serving as an Air Force communications specialist and later as a systems administrator in the U.S. Navy. Those early roles established a deep technical foundation in reliability, security, and mission‑critical operations—principles that continue to shape how I approach modern AI solutions.
In the late 1990s and early 2000s, during the deregulation of the telecommunications industry, I transitioned into the competitive local exchange carrier (CLEC) space. This period exposed me to large‑scale carrier environments, operational engineering, and the realities of designing systems that must scale, interoperate, and perform under real‑world constraints. I worked across enterprise and carrier platforms, focusing on SIP routing, session border controllers, commercial call routing, virtualization, automation, and carrier integration.
At Comcast, I partnered closely with engineering and operations teams on carrier‑grade SIP routing solutions, scalability initiatives, and automation strategies—helping bridge the gap between traditional telecom infrastructure and emerging IP‑based communication platforms. Later, as an Enterprise Infrastructure Director for a high‑growth electronics manufacturing company, I aligned infrastructure strategy with manufacturing operations and business growth, reinforcing the importance of technology as an enabler of outcomes—not an end in itself.
Transition to Microsoft and Unified Communications
I joined Microsoft’s Customer Success organization as a Converged Communications Cloud Solution Architect (CSA), bringing that carrier and enterprise infrastructure background into the world of Unified Communications and UCaaS. My work centered on Microsoft Teams Voice, enterprise collaboration, and large‑scale voice deployments for commercial and manufacturing enterprises. I maintained certifications as a Teams Voice Engineering Expert and Collaboration Communications Engineer, supporting customers through complex migrations, voice architecture design, and end‑user adoption.
But as collaboration platforms matured, the focus of customer conversations began to shift. Organizations weren’t just asking how to enable voice or meetings—they wanted to understand how technology could augment work, accelerate decision‑making, and automate business processes.
Evolving into AI Business Solutions
That shift mirrored my own career evolution. I transitioned into an AI Business Solutions CSA, where my background in communications, infrastructure, and system integration naturally extended into AI agents, intelligent automation, and enterprise AI architecture.
Today, my work focuses on helping customers design and deploy AI agents that go beyond Q&A—agents that are grounded in enterprise data, orchestrated across systems, and operationalized at scale. I work extensively with Copilot Studio, Azure AI, and agent orchestration patterns to help organizations build goal‑driven, action‑oriented AI solutions that integrate with business processes, data platforms, and applications.
Low‑Code to Pro‑Code: Bridging the Gap
A key area of specialization for me is bridging low‑code and pro‑code development. I help organizations adopt the right approach at the right time—starting with rapid value through Power Platform and Copilot Studio, then extending solutions using Azure, custom APIs, and pro‑code agents as requirements evolve.
This “fusion team” mindset allows solutions to:
- Start simple and deliver value quickly
- Scale securely and perform reliably
- Meet enterprise governance, security, and integration requirements
I often act as the connector between low‑code builders and pro‑code engineers, ensuring solutions don’t stall at platform boundaries and can mature into production‑ready systems.
Certifications and Continuous Learning
To support this work, I maintain a broad and evolving set of certifications across AI, Azure, Power Platform, and Microsoft Teams, including credentials in Azure AI and GitHub Copilot, alongside my collaboration and voice expertise. These certifications reflect an ongoing commitment to understanding both the tooling and the architectural patterns required to build intelligent, governed, enterprise‑ready systems.
Bringing It All Together
My career spans military communications, carrier‑grade voice platforms, enterprise infrastructure leadership, UCaaS strategy, and now AI agents and intelligent automation. Across each phase, the common thread has been designing systems that work in the real world—systems that scale, integrate, and deliver measurable business impact.
Today, at Microsoft, I focus on helping organizations turn collaboration data into actionable intelligence—using AI agents, low‑code and pro‑code development, and modern cloud platforms to improve employee experiences, accelerate decisions, and drive meaningful outcomes.
More about me HERE
