Teams Auto Attendant - Quick Tip - Attendant Voice Gender Selection

 Auto Attendant - Language and Gender - Quick Tip

Setting up Teams Auto Attendant and Call Queues are incredibly easy, between guidance and videos provided through Microsoft Learn, and the step-through setup in the Teams Admin Center. Todays post wasn't intended to bore you with the process, but to share a little known tip. I have the luxury and benefit of working through challenges with, and for customers I support, and wanted to share.

During the setup process, language selection is offered in the first tab. This selection is pretty straight forward in the Admin Center.

One thing which is not (yet) available in the Admin Center, is the attendant voice gender selection. Both male and female voices are available setting through powershell.

Maybe you would like to have all your attendant voices standardized, or maybe you chose to alternate male and female voices to demonstrate your organizations inclusive approach.

Each Auto Attendant can be set to male or female (and by language) individually.

Once you install the MicrosoftTeams Module and connect to the Teams service, you can run the Powershell command - GetCsAutoAttendant

In this case you can see this attendant is set to Female. To change this to Male - 

$autoAttendant=Get-CsAutoAttendant -Identity [yourAA id]
$autoAttendant.VoiceID = "Male"
Set-CsAutoAttendant -Instance $autoAttendant

Or if you wish to modify all attendant instances - just remove the specific identity flag from the $autoAttendant variable

$autoAttendant=Get-CsAutoAttendant
$autoAttendant.VoiceID = "Male"
Set-CsAutoAttendant -Instance $autoAttendant

For more information on Auto Attendant setup read more - Set up an auto attendant for Microsoft Teams - Microsoft Teams | Microsoft Learn

Thanks